Uganda Driver Licensing System (UDLS), a project of Ministry of Works and Transport aimed to improve road safety in Uganda by issuing world-class driving licences has issued 244,189 driving licences in one year against its target of 300,000.
Under the auspices of Uganda Security Printing Company (USPC), UDLS project was launched by Ministry of Works and Transport on March 1, 2021 to commence provision of services across all regional stations.
In a statement issued to mark one year of UDLS operations, the Ministry Permanent Secretary, Bageya Waiswa described the driving licenses issued against target as a “good start.”
“Within the first one year of operations, a total of 244,189 driving licences were issued against a set target of 300,000. If we are to measure performance, this is slightly more than 80% which is a good start for the UDLS Project in its first year of operations,” he said.
Bageya added that the Ministry does not only measure performance in terms of numbers of Driving Licences issued, but most importantly by the level of service being offered to the general public.
A Service Level Agreement was signed between the Ministry and Uganda Security Printing Company, and one of the key performance indicators of the Agreement is to issue a Driving Licence within an hour from the time one enters the facility and have their details captured to the time of issue of the Driving Licence.
This, Bageya said, has been done consistently to the satisfaction of the customers.
However, he noted that the service has also faced some challenges and constraints.
“The commencement of service took place during COVID-19 pandemic with lots of restrictions on travel, working hours, sourcing of materials from abroad, observance of SoPs as guided by Ministry of Health, and so forth. Economy had also slowed down. The other challenge is that the service being delivered using IT systems, there are occasional system downtimes including the systems we interface with such as that of NIRA,” he said.
On a good note, he said, “now that the economy has fully opened up and on the right path to recovery, we look forward to a more improved service and better performance. There is so much we have learnt from our mistakes and the challenges, we expect a much better service in the coming years to come.”
Further, the PS said the delivery of the new Driving Licence is one step in the right direction, because the National Road Safety Policy and the National Development Plan 3 (NDP III), mandates the Works Ministry to Strengthen, and harmonize policy, legal, regulatory, and institutional framework.
He announced that Government also plans to among others streamline the administration of motor vehicle registration, improve driver training and testing regime, improve road safety management and coordination as well as enhance road safety education by 2025.
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