City Power extends grace period for prepaid electricity customers
City Power extended the grace period for non-payment of penalty fees to 30 November and will continue to assist Johannesburg prepaid electricity customers to re-code their meters beyond 24 November.
Prepaid electricity customers had to update their meters by Sunday, 24 November.
CITY POWER EXTENDS DEADLINE FOR PREPAID ELECTRICITY CUSTOMERS
City Power said there was an influx of previously non-vending customers to our Service Delivery Centres, especially in Lenasia and Alexandra, seeking assistance ahead of the initial cut-off date.
“We urge the customers not to panic and rush to our offices today as our teams will still be on the ground from Monday 25 November, assisting customers with replacing and installing new meters. City Power has already pre-generated key change tokens for the outstanding non-vending customers. This will enable us to assist in converting prepaid meters even after tonight’s [Sunday] deadline.
“We have deployed more teams to collect the information of all customers that are already in queues and we will arrange our technicians to visit them from this coming week, to install new meters and replace those that have been tampered with – at no fee! For those who are still at home, there is no need to rush to the SDCs,” spokesperson Isaac Mangena said.
ESKOM EXTENDS DEADLINE FOR NON-VENDING CUSTOMERS TOO
Meanwhile, Eskom has also extended the deadline for prepaid electricity customers who have bypassed and damaged meters.
Initially, Eskom said all prepaid electricity customers must update their meters by Sunday, 24 November, as required by the Standard Transfer Specification Association (STSA) and the deadline would not be extended.
The power utility said customers with no meters, damaged or bypassed meters must only visit their offices on Monday, 25 November, and will be assisted accordingly.
“The offices are open to only buying customers this weekend. Zero buyers and those with bypassed meters are requested to go to the Eskom legal vending sites with their meter numbers and purchase electricity.
“The vending agents will issue prepaid electricity customers their Key Change Tokens (KCT) to make their meters KRN2 compliant. This action of purchasing credit tokens must be done and completed before the closing date, Sunday, 24 November 2024, to trigger the activation of the meter to the KRN2 mode,” the power utility said.
HAVE YOU UPGRADED YOUR PREPAID ELECTRICITY METER? DID YOU EXPERIENCE ANY ISSUES?
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